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Telehealth Visits at Choice MD:  What to Expect.

We know that our patients continue to have health needs that need to be addressed. If you need medical care, please do not put off calling us. We understand the fears and concerns you may have about coming to an appointment. Please know that we are taking all necessary precautions if you need to come in.

In fact, for many needs we are now offering phone and video visits from the convenience of your smartphone, tablet, or computer. Your health is important to us and we are here to make sure you receive the highest quality of care.

 

 

What telehealth services does Choice MD offer?

  • Choice MD is offering two types of virtual visits at this time:

    • Video visits

    • Telephone visits

  • The choice between a video visit and telephone visit depends on your preference, whether you are a new or established patient.

  • we will advise you on the mode to best treat your health condition.

 

 

Is telemedicine safe and secure?

Telemedicine has been used for decades and is a safe and secure way to attend your medical appointments. Telemedicine is subject to the same privacy rules and regulations as in-person healthcare services. Choice MD’s telemedicine technology is HIPAA compliant.

 

 

Technology Requirements

Click here to run a test on your device to determine if it will be compatible for a video visit.

  • Internet Connection

    • If you don’t have wifi at your house, consider public wifi locations such as your local library where you can access the internet without getting out of your car.

  • If you have a home computer, laptop, or tablet:

    • Mac/PC/Linux/Chromebook with camera, microphone, and speakers

    • Internet connection with at least 2MBPS download and upload speeds (Due to so many people currently on the internet). Check your network speed here

    • Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions)

    • You’ll need to have the latest operating systems such as Windows 10 or MacOS Catalina to obtain the latest versions of the browsers listed above

    • Javascript must be enabled (this is enabled by default, and we’ll give you a message in Doxy.me that you need to enable it)

  • If you have an iOS or Android smartphone:

  • Compatibility:

    • Doxy.me is not compatible with Amazon Kindle or other e-readers.

 

 

What do I need to do prior to my virtual visit?

In order to have a streamlined and successful virtual visit, we recommend:

  • Recommendations for a successful visit
    1. Check connectivity
    2. Setup in a well lit area (try not to have any windows behind you)
    3. Find a quiet place

  • Complete your virtual check-in.

    • About 15-30 minutes before your appointment time, a staff member from your clinician’s office will call your phone number on file to complete your virtual check-in.

    • Have your insurance information available for the virtual check in.

 

 

Will I have to pay for a virtual visit?

Please note that during the COVID-19 emergency, there are special waivers expanding telehealth coverage. Under usual circumstances, Medicare, Medicaid, and most commercial health insurance plans* cover many telehealth services. There may be limitations related to what kinds of services providers may deliver by telehealth.

  • Special Considerations during the COVID-19 Emergency

    • Medicare, Medicaid, and Commercial Insurance:

      • these insurances provide the same coverage as an in-person visit

      • will pay for telephone and telemedicine (video) visits for patients at home as medically necessary and appropriate

      • will not require patient cost-sharing (co-payments, deductibles, or co-insurance) for medically necessary treatment delivered by telehealth related to COVID-19

      • cost-sharing for care not related to COVID-19 may be as usual; though many plans are also waiving cost-sharing at this time for telehealth services

    • *Please note that self-insured (employer-based) commercial insurance plans may not be required to comply with governmental coverage mandates, even during the COVID-19 emergency. It is always best to contact your insurance company to ask about their coverage of telehealth appointments.

 

 

Are there certain video applications thatChoice MDuses for video visits?

Choice MD providers are conducting video visits using publicly available video chat applications. Doxy.me is the preferred video chat application at Choice MD as it is the most secure video chat application available at this time.

 

 

How do I start my virtual visit?

  1. About 15-30 minutes before your appointment, a staff member from Choice MD will call you to complete your virtual check-in.

  2. After virtual check-in is completed, your provider will:

  3. Call you to start your telephone visit (for telephone visits)

  4. Send you a weblink through Doxy.me.

 

 

How do I start a Doxy.me video visit with my Choice MD provider?

Open the weblink sent to you using a web browser on your computer, tablet, or smartphone that is equipped with both a camera and a microphone.

  1. Enter your name on the screen that appears and click “Check in.”

  2. Enable the camera and microphone on your device.

  3. You will now be placed in the doctor’s “virtual waiting room.” Once the doctor is ready to see you, the visit will automatically begin

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